Face Mask Restock Coming Soon! | Due to increase in orders, please allow 5-10 business days for your order to be shipped

FAQs

Frequently Asked Questions

 

Care Instructions

All our accessories are hand wash only

 

Sizing

Please note that because all items are handmade, we cannot guarantee all sizing to be exact.

 

Bow Sizes:

Small - 4 inches

Large - 6 inches

 

You can wear our bows in 3 ways:

1. With elastic loop that slides over a collar
2. With an elastic collar to go around pet's neck
3. With alligator clips to wear them as hair bows

 

Bandana Sizes:

XXSmall - Neck Size 16-26 cm

XSmall - Neck Size 26-36 cm

Small - Neck Size 34-44 cm

Medium - Neck Size 44-54 cm

Large - Neck Size 50-60 cm

XLarge - Neck Size 60-74 cm

In order to have the purrfect bandana fit, please make sure you add a few centimeters to your pet's neck size to ensure the bandana does not fit too tight.

We are also more than happy to create a custom size if none of the sizes seem right!

 

Shipping Costs

Canada

Lettermail: Free Shipping

Small Parcel Trackable: $15.00

Small Parcel Next Day Guarantee: $19.00

 

United States of America

Orders over $35 USD: Free Shipping

Small Parcel by air: $6.50+

Small Parcel by air with tracking: $15.00

 

International

Small Parcel by air: $8.50+

 

Shipping Delays

Canada

Local (within Montréal): 2 business days

Provincial (within Québec): 3 business days

Nationwide (within Canada): 4 business days

 

United States of America

By Air: 5-8 business days

By Air Trackable: 4-7 business days

 

International

By Air: 12+ business days

 

*Shipping delays may vary for various reasons

*All pricing shown in Canadian dollars unless specified otherwise